Complaints

If something has gone wrong, tell us.

You can complain by e-mail to complaints@synergymarkets.co.uk, by telephone on 0203 813 0017, or in writing to Complaints, Synergy Markets Ltd, Tower 42, International Finance Centre, 25 Old Broad Street, London, EC2N 1HN.

We will acknowledge your complaint promptly in writing, look into it, and reply without undue delay. Our final response will tell you what we found and what, if anything, we will do to put it right. A copy of our complaints procedure is available free of charge on request, and we send it whenever we acknowledge a complaint.

The Financial Ombudsman Service

If you are not satisfied with our final response, or if eight weeks have passed since we received your complaint, you may be able to refer it to the Financial Ombudsman Service, free of charge. You must normally do so within six months of the date of our final response.

Financial Ombudsman Service, Exchange Tower, London E14 9SR · 0800 023 4567 · www.financial-ombudsman.org.uk

Synergy Markets Ltd. Registered in England and Wales No. 08843450. Registered office: Tower 42, International Finance Centre, 25 Old Broad Street, London, EC2N 1HN. Synergy Markets Ltd is authorised and regulated by the Financial Conduct Authority (FCA) FRN 623190. Synergy Markets Ltd is responsible for handling complaints about its regulated activities.